Contact Us

Address: 900 E. Broad St.,
                 Room 115
                 Richmond, VA 23219

Phone:     (804) 646-4646
                 For gas leaks, leave the area and call 911

 

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For other news, check out our news page:

DPU News Page

Department of Public Utilities

The City of Richmond Department of Public Utilities (DPU) operates five utilities: natural gas, water, wastewater, stormwater, and electric streetlighting. DPU serves more than 500,000 residential and commercial customers in the Richmond and surrounding metropolitan region. DPU's electric street lighting utility maintains more than 37,000 streetlights throughout the city. DPU maintains a combined sewer system (CSS) in the central part of the city, which carries stormwater and wastewater to the wastewater treatment plant prior to discharging it into the river. The Stormwater Utility also enhances public safety and health and protects property by improving the quality and decreasing the quantity of polluted stormwater runoff.

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COVID-19

The City of Richmond Department of Public Utilities has been pleased to continue helping protect the health and safety of Richmond residents by providing clean and safe drinking water, among other utility services during this time. The pandemic has presented tremendous challenges for us all and we continue with non-disconnection of utility services at this time. DPU and Richmond Gas Works remains focused on the health and protection of our customers as well as that of our technicians, while also moving towards recovery. To this end, and with the expiration of the state of emergency, DPU is taking action to forge ahead. To avoid financial hardship, customers are encouraged to contact us to learn more about payment assistance including payment plan options. We thank you for the opportunity to be of service to you.

Click here for FAQs to better understand how DPU is forging ahead.   

DPU’s Mission is to provide safe and reliable utility service while creating exceptional value.

Our Vision to Our Customers is to proactively serve the utility needs of regional customers through environmental stewardship and resource conservation while providing cost effective, safe service.

Our 700 Strong Vision is to be a premier employer that nurtures employee pride, success and development through honesty, integrity, respectfulness and service toward others.

The Values we operate under are:
Customer Satisfaction
Operational Excellence
Financial Growth and Stability
Employee Pride and Ownership

Utility Talk
Utility Talk is a quarterly publication providing customer with new, information, and safety messages. It is distributed mostly through the utility bills and available here. 

Utility Talk Fall 2021
Utility Talk Summer 2021
Utility Talk Spring 2021
Utility Talk Winter 2020
Utility Talk Fall 2020

Latest News
Click here for the latest DPU news and be sure to follow us on our other social channels. Find links to the left.

Utility Bill Inserts

Click here for the current utility bill inserts.

City of Richmond Department of Public Utilities
900 E. Broad Street
Room 115
Richmond, VA 23219

Customer Care Call Center:
For all your utility needs
804-646-4646
* For gas leaks, leave the area and call 911

Online Service Requests:
(To report streetlight outages or stormwater related issues such as missing manhole covers or basin repair)
rva311.com

Media Inquiries and Speaker Requests:
804-646-5463

FOIA Requests:
804-646-5200