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Karen L. Gill, Marketing and public relations specialist

804-646-8234 (office)

804-938-0776 (mobile)

Active live reported events feed

News Releases

08/12/2020 - 911 employee wins heroism award
05/19/2020 - #IamRichmond911 campaign wins award
03/23/2020 - Technology director is final #IamRichmond911 honoree
03/03/2020 - Drummer is next #IamRichmond911 honoree
02/11/2020 - Volunteer firefighter is next #IamRichmond911 honoree
01/23/2020 - Survey results show positive perception of Richmond 911
01/21/2020 - #IamRichmond911 honoree helps disabled adults
12/20/2019 - #IamRichmond911 honoree rose from communications officer to deputy director
11/19/2019 - Recent retiree selected as next #IamRichmond911 honoree
09/19/2019 - Richmond wins 2019 City Government Experience Award
08/20/2019 - Equality advocate is #IAmRichmond911 honoree for July
07/30/2019 - Richmond 911 seeks community input through survey
06/20/2019 - Bearded Villain is #IAmRichmond911 honoree for June
05/20/2019 - Youth minister selected as May #IAmRichmond911 honoree
05/06/2019 - Richmond 911 earns national accreditation
04/22/2019 - Cancer Survivor advocates awareness, helps others
03/28/2019 - March honoree selected for #IAmRichmond911
03/19/2019 - Technicians turn basic vehicles into futuristic public safety transport
03/13/2019 - New program honors Richmond emergency communications staff members
01/29/2019 - New service helps Richmond 911 locate emergency calls on mobile devices
09/19/2018 - Public comments sought as part of accreditation process
08/09/2018 - GRTC Pulse emergency call buttons being misused
07/02/2018 - Active events listed on website
05/31/2018 - Text-to-911 now available in the Richmond Capital Region
05/24/2018 - Construction offers test of Richmond 911 contingency plan
01/17/2018 - Richmond among first in nation to use new public safety wireless network

High-Resolution images, fliers, more for download

Text-to-911 specific resources

Timeline of emergency communications in the city of Richmond, Virginia

Leader Profiles

Stephen Willoughby

Stephen M. Willoughby, director

Stephen M. Willoughby took on the position as director and chief of Richmond�s Department of Emergency Communications in 2014, as the first director after it became separate from the Richmond Police Department. He is a part of Richmond�s Public Safety Management Group and is responsible for managing Virginia�s second-busiest emergency communications center, much of the city�s public safety technology and the city�s radio system.
He holds a Master of Public Administration degree and a Bachelor of Arts degree in criminal justice administration, both from the University of Central Oklahoma. He is a certified Emergency Number Professional and has served on various committees with the National Emergency Number Association and the Association of Public Communications Officials, including APCO�s Homeland Security Committee chairman.
Before coming to Richmond, Willoughby served as director for the regional 9-1-1 system in Central Oklahoma for 16 years and previously served in a management position with City of Oklahoma City�s Communications Center, where he was recognized for his contribution to the response to the Murrah Federal Building bombing incident.

Tory Maye

Tory Maye, deputy director of operations

Tory Maye began his tenure with the City of Richmond as a communications officer in March 2004. He was promoted to the rank of assistant communications officer supervisor in September 2007, and he became the department�s first quality assurance supervisor in March 2012. He also has served as an assistant training supervisor, background investigator, co-accreditation manager, and a Department of Criminal Justice Services certified instructor.

He became deputy director in April 2015, and earned certification as an Emergency Number Professional in November 2015. He holds a Bachelor of Science degree in business information systems and a Master of Business Administration degree.

Jackie Crotts

Jackie L. Crotts, deputy director of technology

Jackie L. Crotts came to the City of Richmond in 2007 as emergency communications system administrator under the Richmond Police Department. In 2015, he was promoted to deputy director of the technology division for the Department of Emergency Communications, which separated from the Richmond Police Department in 2014. He is responsible for providing critical systems support for Virginia�s second-busiest emergency communications center including public safety technology and communications.

Growing up in the small town of Cana, Virginia, in the Blue Ridge Mountains, he started his public safety career as a volunteer firefighter at a very young age. He is a certified Emergency Number Professional, Emergency Medical Dispatcher and FireFighter II. He has served on various regional committees and is currently the vice president of the Hexagon user group.

Before coming to Richmond, Crotts served as a systems administrator and a communications officer for Forsyth County Fire Department in Winston Salem, North Carolina, for 11 years.

Contact Information:

Department of Emergency Communications
City of Richmond
Emergency: 911
Non-Emergency or to file a Police Report: (804) 646-5100
News media contact:
Karen L. Gill
804-646-8234 (office)
804-938-0776 (mobile)

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