Contact Us

911: Call if you can, text if you can't

Non-Emergency /
file a Police Report:
804-646-5100

Business Phone:
804-646-5911

To file a FOIA request: foia911@richmondgov.com

FOIA contact:

Tory Maye

804-646-5373

 

Emergency Communications - Facebook

Freedom of Information Act (FOIA) 

Requesting records

The Richmond Department of Emergency Communications (DEC) provides existing 911 records in accordance with the City of Richmond policy under the Virginia Freedom of Information Act (FOIA) to Virginia residents. 

Records availability

The following records are maintained by DEC:

  • Printed summary and chronology of calls for service from Sept. 11, 2007, to present.
  • Audio recordings of 911 calls and radio traffic for the past 180 days.

The following information is NOT released by DEC:

  • Information that falls under Virginia FOIA general exemptions
  • Information that falls under Virginia FOIA exemptions for 911 records
  • Information that could jeopardize ongoing police, fire or DEC investigations
  • Records for which DEC is not the custodian of records. This includes police reports, 911 calls to other agencies, police records, fire records, Richmond Ambulance Authority records and others. To request these records, you would need to contact those organizations directly. Contact information for other City of Richmond FOIA officers is listed here.

FOIA requests involving criminal matters or matters under investigation should be directed to the Richmond Police Department's Office of General Counsel. That office may be reached at 804-646-5147.

How to request records

In order to locate the record that you are seeking, DEC needs as much of the following information as possible:

  • Name, mailing address of requester and statement of willingness to pay associated costs
  • Exact dates and times of the incident(s)
  • Address of the incident(s)
  • Type of incident(s)
  • Telephone number that the 911 call was placed from

Please also specify whether you want to receive the records via email (printed records only) or mailed through the U.S. Postal Service. Some requests may be too large to email, and we cannot email recordings (provided on a CD). Also please specify whether you wish to receive an estimate of costs before the request is completed.

To file a request, please email the above information to foia911@richmondgov.com

Costs

Requesters are charged for the time and materials needed to fulfill the request via an invoice. Charges do not apply to Virginia governmental agencies. The hourly rate charged will be based on the hourly rate of pay of the lowest level staff person who could handle the request, which is $25 per hour. Time will be counted for searching, accessing, duplicating and supplying records. It also includes time spent determining whether the information can be released and searching for information that must be redacted. You also will be charged 15 cents per printed page, $1 per CD for audio recordings and $1 for postage (if requests are mailed). If the estimate is more than $200, you may be required to pay a deposit. An invoice will be included with your records.

Payment is due 30 days from the date of the invoice. Payment of any balances due will be required before processing any future requests. Checks should be made payable to "City of Richmond-DEC," include the invoice number, and be mailed to the address for the Richmond Department of Emergency Communications listed on the invoice.

Questions and more information

For more information, please visit the City of Richmond’s FOIA page

For questions on DEC’s FOIA policies and procedures, please contact Tory Maye, deputy director of operations, 804-646-5373.